Receptionists (Medical receptionist, front of house, doctor’s receptionist) are the first point of contact for visitors to organisations.
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
Getting a college qualification may be helpful. Courses are widely available and include:
- Level 1 Award in Salon Reception Duties (beauty and hairdressing)
- Level 1 Certificate in Business and Administration (office administration)
- Level 2 Certificate in Front of House Reception (hospitality and catering)
- Level 2 Diploma in Reception Operation and Services (hospitality and catering)
You’ll usually need:
- 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
You could get into this job through a hospitality team member intermediate apprenticeship.
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship.
Work: you could start as an admin assistant in an organisation, for example by doing temporary work, then apply for a permanent job as a receptionist when a vacancy becomes available.
Direct Application: you may not need any formal qualifications to apply directly for work as a receptionist. Some employers will prefer you to have a good general education, with GCSEs and IT skills.
You’ll need the following skills:
- the ability to work well with others
- to be thorough and pay attention to detail
- administration skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- customer service skills
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
Your day-to-day tasks may include:
- greeting visitors and directing them to the correct person or department
- managing the visitors book and giving out security passes
- answering enquiries in person, by phone and email
- managing a room booking system and keeping rooms tidy
- dealing with incoming and outgoing post and deliveries
- arranging appointments and updating records on databases
- taking payments and handling invoices
You could work in a reception area, in an NHS or private hospital, at a fitness centre, in an office or in a hotel.
The following salaries are a guide only:
- Starter: £12,000
- Experienced: £21,000
- You’ll usually work Monday to Friday, 8.30am to 5pm in an office environment You may work evenings or weekends.